Frequently Asked Questions

Yes. Our sandstone and limestone paving has been installed in the UK, Canada, Germany, and Scandinavia — all climates with harsh winters. The stone is naturally low-absorbency, which means freeze-thaw damage is minimal when it's sealed properly. We recommend applying a good penetrating stone sealer before the first winter season. If you're in a particularly severe frost zone, ask us about our frost-resistance test data for the specific stone you're considering.

We primarily work with sandstone, limestone, slate, rainbow stone, and quartzite — all extracted from our own quarries across Rajasthan. Banshi paharpur / Jodhpur / Dholpur sandstone is our most popular export because of its warm honey and pink tones, but we also supply grey, buff, and multi-colour variants depending on the project. If you have a specific stone in mind that isn't listed on the website, drop us an enquiry — we have access to a much wider range than what's shown online.

Absolutely — and we strongly encourage it. Natural stone varies from quarry to quarry and even batch to batch. We offer sample dispatch worldwide so you can check the colour, texture, and finish before committing to a large order. Samples are typically sent as small cut pieces (around 15×15 cm or 10×10 cm). Contact us via WhatsApp or the enquiry form and we'll arrange it.

Yes, many of our clients use the same stone both inside and out for a seamless flow between spaces. For interior floors we recommend a honed or sawn finish rather than the rougher riven surface, which gives a flatter, smoother result that's easier to maintain. Let us know your use case and we'll suggest the right finish and thickness.

The quickest way is through our enquiry form or WhatsApp. Share the stone type you want, the size (e.g. 600×300 mm, 900×600 mm, or custom), the finish (riven, honed, sawn), and the quantity in square metres. We'll come back with a landed-cost estimate including freight to your port. Quotes are usually turned around within 24–48 hours on working days.

For export orders, our practical minimum is around 5 cubic metres (roughly 50–80 sqm depending on thickness) to make the container shipment cost-effective for you. For smaller quantities — particularly if you're a landscape designer trialling a new stone — talk to us about grouping with another shipment going to your region, which sometimes works out well.

We accept T/T bank transfer, Letter of Credit (L/C), and PayPal for smaller orders. For first-time buyers, we typically work on a 30% advance with the balance before container loading. Once we have an established relationship, we're happy to discuss more flexible payment terms.

We can quote on whichever Incoterm suits you best — FOB Mundra/Nhava Sheva, CIF your destination port, or door-to-door if needed. Most of our regular buyers in the UK and EU prefer CIF quotes so there's one number to compare. Just let us know your preference and we'll match it.

We regularly ship to the UK, USA, Canada, Australia, Germany, France, the Netherlands, UAE, Saudi Arabia, Cyprus, South Africa, and many more. Our global delivery network page has more detail. If your country isn't listed, that doesn't mean we can't ship — just ask. We work with freight forwarders who cover virtually every major port worldwide.

Transit time depends on the destination. To the UK it's typically 25–35 days sea freight. To the US East Coast around 28–40 days, and to Australia 30–45 days. Production and loading time before sailing is usually 15–25 working days depending on order size and whether the stone needs cutting to a custom size. We send you a full timeline when we confirm the order.

Slabs and paving are packed in wooden crates with foam padding between layers. Smaller tiles and cut pieces are typically banded on wooden pallets with protective corners. All crates are fumigated and come with phytosanitary certificates where required (important for Australia, New Zealand, and the US). Breakage in transit is rare, but if it does happen we ask for photos and arrange replacement or credit on the next order.

We're responsible for export documentation from India. Customs clearance at the destination port is normally handled by a local import agent on the buyer's side. We provide all the paperwork — commercial invoice, packing list, bill of lading, certificate of origin — to make that process smooth. If you need a recommendation for a clearing agent in your country, we can usually point you in the right direction.

Yes — custom sizing is a big part of what we do. We have our own cutting and processing facility, so if a standard 600×300 or 900×600 mm slab doesn't fit your project, we can cut to virtually any dimension you need. Send us a cutting list (in mm or inches) and we'll quote accordingly. Lead time is slightly longer for custom cuts, but it's usually well worth it to avoid waste on site.

Yes, we offer a CAD mockup service for larger projects. If you share your site plan or architectural drawings, our team can produce a visual layout showing how the stone will look — including patterns, borders, and mixing of different sizes or colours. This is especially useful for complex inlay designs. There's no cost for this on confirmed orders above a certain value.

The most common finishes we supply are: riven (natural split surface, great for outdoor anti-slip paving), sawn (smooth saw-cut face, good for steps and pool surrounds), honed (ground to a matt smooth finish, popular for indoor flooring), and sandblasted (textured surface, good for driveways). Some stones are also available in a bush-hammered or flamed finish — ask if you need something specific.

Yes. Our main export stones have been tested to relevant European and British standards, including slip resistance (PTV values), water absorption, and compressive strength. We can share test certificates on request. We're also compliant with Indian export regulations and hold the necessary trade licences. If you need documentation for a specific certification body in your country, let us know well in advance.

Colour consistency is one of the trickiest parts of working with natural stone. We quarry and store material in large batches to minimise variation within a single order. Before loading, our QC team does a visual sort and removes pieces that are noticeably off-tone. Even so, natural variation of 10–15% is normal and is actually part of what makes natural stone beautiful. For projects where tight consistency matters, we recommend requesting a pre-shipment photo or video of the batch.

Yes. We own and operate our quarries directly, which means we have full control over working conditions, wages, and environmental practices. We don't buy from third-party quarries with unknown supply chains. Our operations comply with Indian labour law, and we actively invest in the welfare of the local communities in our quarrying areas.

Yes, we do this all the time. Most of our clients send us a simple photo, a hand-drawn sketch, or a 3D model, and our carvers work from that. We typically start by selecting a block of sandstone or marble that matches the tone you want, then block out the main shape. We will send you photos at different stages of the carving process so you can request adjustments before the final details are locked in. Keep in mind that custom carving takes time — usually anywhere from 4 to 8 weeks depending on how detailed the piece is.

For outdoor pieces, we almost always recommend Rajasthan sandstone or marble. Sandstone is incredibly tough and handles weather beautifully — in fact, it often looks better as it ages and gets a natural patina. We also work with pink Jodhpur stone and beige Bansi Paharpur sandstone for traditional carvings. If you want a really clean, smooth look for a modern sculpture, white Makrana marble or green marble is a great option. We'll steer you away from softer stones that might erode or flake if they're left out in the rain and frost.

They are heavy. A life-sized garden ornament or figure can easily weigh anywhere from 150 kg to over a ton. Because of the weight and fragility of carved details, we pack them very carefully. Each statue is secured in a custom-built, heavy-duty wooden crate. We wrap the sculpture in thick foam and use wooden braces inside the crate so it cannot shift even a millimetre during transit. The crates are then loaded into the container using a forklift. For shipping, they're treated just like our paving slabs — they go by sea freight to your nearest port.

Yes, custom inlay panels and relief carvings are a specialty of ours. We do both traditional Mughal-style floral patterns using colored semi-precious stones set into marble, and modern geometric stone art panels. These are great for feature walls, lobby backdrops, or garden screens. You can share your design, or we can create a CAD layout for you to approve before we start cutting the stone.

It is actually a mix of both, depending on the project. For complex, fine-detailed statues and traditional ornaments, it is 100% hand-carved by local artisans here in Rajasthan who have been doing this for generations. For modern geometric sculptures or large architectural pieces where absolute precision is needed, we might use a CNC machine to rough out the block first, but the final texturing, detailing, and polishing are always finished by hand. We find this combination gives the best balance of speed and authentic craftsmanship.

Natural sandstone and marble won't fade because the colour is run all the way through the stone, not painted on. However, frost is the real enemy of outdoor stone art. If water gets into tiny cracks and freezes, it expands and can chip the stone. To prevent this, we make sure our carvings don't have deep, narrow crevices where water can pool. We also recommend applying a high-quality breathable stone sealer once a year before winter sets in. If you live in a place with heavy snow, covering the statue or moving it to a sheltered area during the coldest months is a good idea.

For smaller stone ornaments — say, under 30 or 40 kg — we can certainly arrange shipping via DHL or FedEx. It gets to you in a few days, but the shipping cost can sometimes be more than the price of the stone ornament itself. If you are ordering a larger batch of stone paving or tiles, the smartest way is to place the statues inside the same container. That way, the freight cost for the statues is practically zero because you're already paying for the container space.

Despite careful packing, occasional breakage in a container can happen. Our standard policy is: photograph the damage before unloading, note it on the delivery receipt, and send us the photos and packing list within 7 days of delivery. We'll assess and either replace the damaged pieces in your next order or issue a credit note. We've never left a customer out of pocket for transit damage that was clearly out of their control.

We don't provide on-site installation outside India, but we do share detailed installation guidelines for every product — covering substrate preparation, mortar types, joint widths, sealing, and maintenance. If you're working with a landscaper or contractor who's new to natural stone, we're happy to answer their technical questions directly via email or WhatsApp.

Usually yes, but we recommend holding back a few spare pieces from the original delivery as a colour reference. Quarry batches change over time — it's the nature of stone. We keep notes on each client's orders, so when you come back to us we can compare what's available and show you a sample if you're unsure before committing to a reorder.

It means the person overseeing your commission is the grandson of the man who started this business in 1955. Three generations of the same family have worked these quarries, trained these craftsmen, and shipped stone to clients around the world. There is no management layer between you and the people who actually cut and carve your stone. When you send us a brief, it reaches someone who has grown up in a workshop, not a sales team reading from a spec sheet. That continuity shows in the consistency of what we produce — and it is the reason clients come back to us year after year rather than switching supplier on price.

Everything is done in-house at our Rajasthan facilities. We own multiple quarrying and processing locations across Rajasthan, which means we control the stone from the moment it comes out of the ground to the moment it is packed into a crate for your project. Our carvers, cutters, finishers, and quality checkers are all part of our permanent team — not contract workers brought in per order. This matters because it gives us full control over quality at every stage. When something is not right, we catch it before it ships, not after it arrives at your site.

Yes, and this is actually the majority of what we do. Most of our commissions start with nothing more than a rough sketch, a photograph of something a client saw on a trip, or a mood board from a designer. We take that reference and work it into a proper CAD drawing or hand sketch for your approval before a single chisel touches the stone. From there, we manufacture to your exact specification — the dimensions, the stone variety, the finish, the level of carving detail. There is no catalogue constraint. If it can be made in natural stone, we can make it.

Pietra dura is the art of setting precisely cut pieces of coloured stone — lapis lazuli, malachite, carnelian, onyx, mother of pearl — into a marble or stone base to form decorative patterns. The technique has been practised in Rajasthan for over 400 years and reached its peak in the Mughal period — the Taj Mahal being the world's most recognised example. Yes, we still practise it. Our inlay craftsmen are trained in the traditional method: each stone piece is cut by hand to fit a groove carved into the marble base, with no adhesive shortcuts. It is slow, painstaking work, and the results are unlike anything that can be produced by machine. We accept commissions for floor medallions, wall panels, tabletops, fireplace surrounds, and decorative architectural elements of any scale.

Always. We document every commission with photographs at key stages — after rough carving, after detail work, after finishing, and before packing. These are sent to you directly so you can see exactly how your piece is progressing and raise any concerns before it is packed for shipping. For larger hotel or villa projects with multiple pieces, we provide a full photo set at each stage. We have found that clients who can see their stone being made have far greater confidence in the final delivery — and we prefer that transparency. It also gives you something to share with your own client before the stone arrives on site.

Granite is our recommendation for fully exposed outdoor sculptures in hot climates — particularly in the Gulf, where UV intensity and temperature extremes are severe. It has low porosity, high UV stability, and requires minimal maintenance over decades. Sandstone, particularly Dholpur and Agra Red from Rajasthan, also performs well outdoors if factory-sealed before shipping — its warm colour palette suits many garden and hospitality aesthetics, and it carves with a finer level of decorative detail than granite. Marble is best reserved for covered terraces, interior installations, or shaded courtyard features. In direct outdoor UAE conditions, light-coloured marble can discolour within two to three years without regular maintenance. We always advise on material suitability once we understand where your piece will be placed and what exposure it will face.

We work with a wide range of Rajasthan sandstone varieties. The ones we most commonly specify for hotel and hospitality commissions are Dholpur Beige and Pink — warm, fine-grained stones that carve well and photograph beautifully. Jodhpur Blue and Bansi Paharpur are popular for contemporary hotel interiors where a cooler, more neutral tone is required. Agra Red and Bharatpur bring richness and visual warmth to lobby features and entrance sculptures. For exterior hospitality features in Gulf climates, we typically recommend sealed Dholpur as the most durable performer. If you send us images of the space, we can narrow this down to two or three options and send physical samples for your review.

Our boulders are natural — quarried and selected for their form, colour, and surface character without artificial shaping. That rawness is exactly what landscape architects are specifying them for: the genuine, unworked quality that manufactured stone cannot replicate. That said, we are open to limited customisation where it serves the design — drilling for water features, partial surface texturing on one face for a planting pocket, or splitting to create a flat base for stability. If you have a specific design intent, describe it to us and we will tell you honestly whether it is achievable and how it affects the natural character of the piece. We can also help with selection — if you tell us the colour palette, size range, and setting, we will photograph a selection from our yard for you to choose from before we ship.

This is one of the most important questions any UK or European buyer should ask before committing to a sandstone supplier, and we take it seriously. The honest answer is that it depends on the variety and the density of the specific stone. Dense, low-porosity varieties like Kandla Grey, Fossil Mint, and Kota Blue perform well in cold climates and meet BS EN 12371 freeze-thaw requirements. More porous varieties such as Rainbow and Multicolour are better suited to covered or interior applications in cold climates. We provide test certificates for all varieties on request, including freeze-thaw cycling test results. We will always tell you which varieties are suitable for your climate and application — we would rather lose a sale than have stone fail on a client's project.

We can try, and we are honest about what is possible. Natural stone varies between quarry seams, and an exact match to stone quarried five or ten years ago by a different supplier is not always achievable. What we can do is send a range of samples in the closest matching varieties and let you test them against your existing installation in different lighting conditions before committing. If you can send us a physical sample from your site, that is the most reliable way for us to get as close as possible. For ongoing projects where stone will be added in phases, we recommend reserving stock from the same batch at the outset — we can hold this in our yard against future orders.

Yes. We accept single custom piece commissions — a lone sculpture, one carved feature wall panel, or a single ornamental boulder. There is no minimum order quantity on custom work. For bulk commodity orders such as paving slabs or cladding, container loads are the practical minimum because of freight economics, but we can discuss smaller quantities depending on the product and destination. Our position is straightforward: if you have a project that needs a piece of natural stone and we can make it, we want to hear from you. The scale of the order does not determine the care we put into it.

It depends on what is being made. A straightforward decorative boulder or pre-sized ornamental piece can be ready in two to three weeks. A medium-complexity carved sculpture or feature panel typically takes four to six weeks from design approval to packing. Intricate pietra dura inlay work or large multi-panel hotel installations can take eight to fourteen weeks, sometimes longer for very large commissions. We are always transparent about timelines at the quotation stage — if your project has a hard installation deadline, tell us at the outset and we will confirm whether it is achievable before you commit. We do not take on commissions we cannot deliver on time.

Yes, always — for custom commissions. Once we understand your brief, we prepare a CAD drawing or detailed hand sketch that shows the piece's dimensions, proportions, and carving detail. This is shared with you for approval before any cutting begins. If revisions are needed, we go back and forth until the design is exactly right. We will not start manufacturing until you have signed off on the design. This step is not optional — it is how we protect both the client and ourselves from expensive misunderstandings. The design approval service is included in our commission process at no separate charge.

Yes. Large-scale multi-piece projects are something we handle regularly. Our facilities in Rajasthan can run multiple commissions in parallel, and for major hospitality or residential projects we assign a dedicated production coordinator who manages your order end to end. We have supplied full hotel lobby installations, complete villa garden sculpture programmes, and multi-container residential stone packages to clients in the UAE, UK, and Europe. For large projects we typically stage the work — designing, approving, and manufacturing in batches — with staggered shipping timed to your on-site installation schedule. If you are working to a phased programme, tell us the delivery sequence you need and we will build the production plan around it.

We offer all three. FOB (Free on Board) means we deliver the goods to the port of export and loading is complete — from there, freight and insurance are your responsibility. CIF (Cost, Insurance, Freight) means we cover the cost of shipping and insurance to your destination port — you handle customs clearance and inland delivery at your end. DDP (Delivered Duty Paid) is full door-to-door delivery where we handle everything: export from India, ocean freight, destination customs, and final delivery to your site or warehouse. Most of our international clients prefer CIF or DDP because it removes logistical complexity on their side. We work with Maersk, Hapag-Lloyd, DHL, and FedEx depending on the shipment type and destination.

Carved pieces and sculptures are packed very differently from standard slabs. Each piece is individually wrapped in foam padding and cloth, then secured in a custom-built wooden crate engineered for the specific dimensions and weight of that piece. Crates are braced internally to prevent movement during ocean freight and are clearly marked for careful handling at port. For pietra dura panels, we add an additional layer of rigid foam between the stone surface and the crate wall to protect the inlay detail. We have been shipping fragile carved stonework internationally for decades — breakage during transit, when pieces are packed by us, is extremely rare. If you have had bad experiences with other suppliers, we are happy to share photographs of how we pack before you commit.

We provide a full export documentation package with every shipment: commercial invoice, packing list, bill of lading, certificate of origin (FIEO/Chamber of Commerce issued), and phytosanitary certificate where required. For clients importing to the USA, we can provide the documentation required for US Customs and Border Protection including HTS code classification and CITES clearance if applicable. For UK imports, we provide CE-marked stone test certificates for paving products. For UAE and Gulf imports, we provide the documentation required by UAE customs authorities and are familiar with the specific requirements of Dubai, Sharjah, and Abu Dhabi ports. If your customs broker or freight forwarder has specific documentation requirements, send us the list and we will confirm what we can supply before you place your order.

Yes. We send stone samples to clients worldwide at no charge — typically delivered within three to five working days to most destinations. For standard stone varieties, we can send 100mm x 100mm cut samples in multiple finishes so you can see how the same stone looks polished, honed, brushed, and natural split side by side. For custom commission work, we can produce a small sample carving — a 150mm section showing the carving detail and finish — so you can assess the quality of the workmanship before committing to the full piece. We genuinely believe in the quality of what we produce, which is why we offer samples without hesitation.

ETI membership — the Ethical Trading Initiative — means we are committed to the ETI Base Code, which covers fair wages, safe working conditions, the right to organise, and the prohibition of child and forced labour across our operations. In practice, it means our production facilities are audited against these standards, our workers receive documented wages and benefits, and we maintain records that allow us to demonstrate compliance to clients whose own supply chains are scrutinised by ESG reporting requirements. For hotel groups, luxury brands, and UK and European developers with corporate responsibility obligations, working with an ETI member gives you a defensible answer when your procurement team asks about labour standards in the supply chain. We can provide our ETI membership documentation on request.

We have never walked away from a problem. If a piece arrives damaged in transit — which is rare given how we pack — we document it together, file the freight insurance claim, and either repair or replace the piece as quickly as possible. If a finished piece does not match the approved design or has a manufacturing defect, we remake it. We photograph every piece before it leaves our facility precisely so that transit damage and manufacturing issues can be clearly distinguished. In seven decades of operation, our reputation has been built on resolving problems fairly — not on disclaimers. Before you commission with us, we are happy to connect you with existing clients in your market who can speak to how we handle the occasional issue when it arises.